Management und Qualität

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  • Quality requirements for composite processes

    Draft standard 2025-04

    DIN 35255:2025-04 - Draft

    Quality requirements for composite processes

    from 163.20 EUR VAT included

    from 152.52 EUR VAT excluded

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  • Cause and Effect Matrix (IEC 62881:2018); German version EN IEC 62881:2018

    Standard [CURRENT] 2019-06

    DIN EN IEC 62881:2019-06; VDE 0810-881:2019-06

    Cause and Effect Matrix (IEC 62881:2018); German version EN IEC 62881:2018

    52.28 EUR VAT included

    48.86 EUR VAT excluded

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  • Service excellence - Creating outstanding customer experiences through service excellence

    Pre-standard 2016-03

    DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03

    Service excellence - Creating outstanding customer experiences through service excellence

    Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

    Procedure : Pre-Standard

    from 81.50 EUR VAT included

    from 76.17 EUR VAT excluded

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  • Quality requirements for composite processes

    Technical rule [CURRENT] 2023-11

    DIN SPEC 35255:2023-11

    Quality requirements for composite processes

    Procedure : PAS

    Free of charge

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  • Achieving Customer Delight Through Service Excellence

    Technical rule [CURRENT] 2011-07

    DIN SPEC 77224:2011-07

    Achieving Customer Delight Through Service Excellence

    Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

    Procedure : PAS

    Free of charge

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  • Process and competence framework for service excellence in branch banking

    Technical rule [CURRENT] 2017-08

    DIN SPEC 77231:2017-08

    Process and competence framework for service excellence in branch banking

    This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. This DIN ...

    Procedure : PAS

    Free of charge

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  • Customer Service Standard for People with Disabilities

    Standard [CURRENT] 2002-06-01

    CSA B480:2002-06-01

    Customer Service Standard for People with Disabilities

    88.80 EUR VAT included

    82.99 EUR VAT excluded

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  • Competency Standard for diving, hyperbaric chamber, and remotely operated vehicle operations

    Standard [CURRENT] 2022-02-01

    CSA Z275.4:2022-02-01

    Competency Standard for diving, hyperbaric chamber, and remotely operated vehicle operations

    128.40 EUR VAT included

    120.00 EUR VAT excluded

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  • Quality-related costs in the mechanical engineering industry

    Technical rule [CURRENT] 2017-11

    VDMA 34162:2017-11

    Quality-related costs in the mechanical engineering industry

    from 29.60 EUR VAT included

    from 27.66 EUR VAT excluded

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  • Fault tree analysis (FTA) (IEC 56/1999/CDV) (english version)

    Draft standard 2023-10-15

    OVE EN IEC 61025:2023-10-15 - Draft

    Fault tree analysis (FTA) (IEC 56/1999/CDV) (english version)

    from 67.75 EUR VAT included

    from 63.32 EUR VAT excluded

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