Management und Qualität

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  • Maintenance - Maintenance Key Performance Indicators; German version EN 15341:2019+A1:2022

    Standard [CURRENT] 2022-08

    DIN EN 15341:2022-08

    Maintenance - Maintenance Key Performance Indicators; German version EN 15341:2019+A1:2022

    from 150.80 EUR VAT included

    from 140.93 EUR VAT excluded

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  • Service excellence - Creating outstanding customer experiences through service excellence

    Pre-standard 2016-03

    DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03

    Service excellence - Creating outstanding customer experiences through service excellence

    Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

    Procedure : Pre-Standard

    from 81.50 EUR VAT included

    from 76.17 EUR VAT excluded

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  • Achieving Customer Delight Through Service Excellence

    Technical rule [CURRENT] 2011-07

    DIN SPEC 77224:2011-07

    Achieving Customer Delight Through Service Excellence

    Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

    Procedure : PAS

    Free of charge

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  • Methodology for analyzing and selecting e-business-standards

    Technical rule [CURRENT] 2016-11

    DIN SPEC 91334:2016-11

    Methodology for analyzing and selecting e-business-standards

    This DIN SPEC has been prepared by a workshop (temporary committee) in the course of the PAS procedure. This DIN SPEC has been prepared and adopted by the authors named in the foreword. This DIN ...

    Procedure : PAS

    Free of charge

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  • Objectives and Organisation for the Stand-by for Emergency Management for Gas and Water Grid Operators

    Technical rule [CURRENT] 2021-06

    DVGW GW 1200:2021-06

    Objectives and Organisation for the Stand-by for Emergency Management for Gas and Water Grid Operators

    This document has been modified by: DVGW GW 1200-B1:2024-09

    from 64.20 EUR VAT included

    from 60.00 EUR VAT excluded

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  • 1. Amendment DVGW-Technical Standard GW 1200:2021-06: Objectives and Organisation for the Stand-by for Emergency Management for Gas and Water Grid Operators

    Technical rule [CURRENT] 2024-09

    DVGW GW 1200-B1:2024-09

    1. Amendment DVGW-Technical Standard GW 1200:2021-06: Objectives and Organisation for the Stand-by for Emergency Management for Gas and Water Grid Operators

    from 41.32 EUR VAT included

    from 38.62 EUR VAT excluded

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  • Definitions of Main Performance Indicators in Water Supply

    Technical rule [CURRENT] 2023-09

    DVGW W 1100-2:2023-09

    Definitions of Main Performance Indicators in Water Supply

    from 148.41 EUR VAT included

    from 138.70 EUR VAT excluded

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  • p_3535852_covf.[SIZE].gif

    Draft technical rule 2024-04

    DWA-M 1100:2024-04 - Draft

    Benchmarking in der Abwasserbeseitigung - Hinweise zur Durchführung

    63.00 EUR VAT included

    58.88 EUR VAT excluded

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  • p_1801069_covf.[SIZE].gif

    Draft technical rule 2011-02

    GEFMA 250:2011-02 - Draft

    Benchmarking in der Immobilienwirtschaft - Grundlagen, Vorgehensweise und Anwendung

    37.45 EUR VAT included

    35.00 EUR VAT excluded

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  • Factory planning - Planning procedures

    Technical rule [CURRENT] 2011-02

    VDI 5200 Blatt 1:2011-02

    Factory planning - Planning procedures

    The terms and procedures defined in this guideline are applicable to the planning of factories for item-based production. The guideline is intended for planners inside or outside the company or ...

    from 86.40 EUR VAT included

    from 80.75 EUR VAT excluded

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