Management und Qualität

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  • Conference packages

    Draft standard 2025-08

    DIN 33463:2025-08 - Draft

    Conference packages

    from 43.40 EUR VAT included

    from 40.56 EUR VAT excluded

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  • Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

    Standard [CURRENT] 2022-11

    DIN EN 17371-2:2022-11

    Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts; German version EN 17371-2:2021

    from 121.20 EUR VAT included

    from 113.27 EUR VAT excluded

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  • Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

    Standard [CURRENT] 2020-12

    DIN EN 17371-3:2020-12

    Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts; German version EN 17371-3:2020

    from 109.50 EUR VAT included

    from 102.34 EUR VAT excluded

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  • Service Excellence - Principles and model (ISO 23592:2021); Text in German and English

    Draft standard 2025-03

    DIN ISO 23592:2025-03 - Draft

    Service Excellence - Principles and model (ISO 23592:2021); Text in German and English

    from 102.10 EUR VAT included

    from 95.42 EUR VAT excluded

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  • Guidance on Outsourcing (ISO 37500:2014)

    Standard [CURRENT] 2015-08

    DIN ISO 37500:2015-08

    Guidance on Outsourcing (ISO 37500:2014)

    This standard covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to ...

    from 198.10 EUR VAT included

    from 185.14 EUR VAT excluded

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  • Service excellence - Creating outstanding customer experiences through service excellence

    Pre-standard 2016-03

    DIN CEN/TS 16880:2016-03; DIN SPEC 77880:2016-03

    Service excellence - Creating outstanding customer experiences through service excellence

    Organizations often state that they put the customer at the center of their business. In competitive markets, however, it is essential to design the entire organization around the customer and the ...

    Procedure : Pre-Standard

    from 81.50 EUR VAT included

    from 76.17 EUR VAT excluded

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  • Development of digital service systems

    Technical rule [CURRENT] 2019-09

    DIN SPEC 33453:2019-09

    Development of digital service systems

    Procedure : PAS

    Free of charge

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  • Achieving Customer Delight Through Service Excellence

    Technical rule [CURRENT] 2011-07

    DIN SPEC 77224:2011-07

    Achieving Customer Delight Through Service Excellence

    Specification DIN SPEC (PAS) 77224 deals with the extremely relevant and complex topic of establishment and expansion of Service Excellence. It defines properties and specifies requirements for a ...

    Procedure : PAS

    Free of charge

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  • Use cases for mobile assistance systems in the field of technical customer service

    Technical rule [CURRENT] 2014-03

    DIN SPEC 91294:2014-03

    Use cases for mobile assistance systems in the field of technical customer service

    This DIN SPEC in accordance with the PAS procedure was developed within a workshop (temporary committee) set up on a temporary basis. The document was developed and approved by the authors named ...

    Procedure : PAS

    Free of charge

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  • Classification of services for the technical management of renewable energy plants

    Technical rule [CURRENT] 2014-08

    DIN SPEC 91310:2014-08

    Classification of services for the technical management of renewable energy plants

    The DIN SPEC in accordance with the PAS Procedure has been prepared within the framework of research project "EUMONIS - Software and System Platform for Energy and Environmental Monitoring Systems".

    Procedure : PAS

    Free of charge

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