Short description
New information, communication and production technologies are changing maintenance processes. Furthermore, increasingly complex, highly automated and capital-intensive production facilities as well as growing legal and environmental requirements are currently leading to a change in the importance of maintenance within companies. As a production support process, maintenance is of paramount importance in ensuring process and product quality. Maintenance is therefore also a key factor in ensuring customer satisfaction. In terms of increasing plant availability, safety and reliability as well as ensuring the value of the plant during its life cycle, maintenance is now seen by companies as a potential source of added value and competitiveness. In order to utilise the potential of maintenance, it is important to integrate maintenance as an active business process into the company-wide quality management system. This standard therefore provides a guideline for quality management in maintenance with selected examples and aspects.